Refund & Return Policy

1) Eligibility for Returns

You are eligible for a return or refund if:

• The item arrives damaged, defective, or not working.
• The item received is incorrect (wrong model, color, or size).
• Missing essential accessories stated in the product listing.
• The package is lost according to courier records, after investigation.

Note: Requests due to “change of mind” are generally not accepted unless stated otherwise on the product page.

2) Timeframe & Notification

You must report any issue within 48 hours after the courier marks the order as Delivered. Returned items must reach us within 7 calendar days after your report.

3) Item Condition

Returned products must be in their original packaging, unused, and with all accessories/manuals included. Items that are worn, damaged by customer misuse, or missing parts may not be eligible.

4) How to Request a Refund/Return

1. Email us at support@uni5store.com or WhatsApp +60 17-378 2612.
2. Provide your order number, clear photos/videos of the issue, and a short description.
3. Wait for confirmation and instructions from our support team before sending items back.

5) Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to a mistake by UNI5STORE (wrong/defective item). Shipping fees are non-refundable.

6) Refund Processing

Once your return is received and inspected, we will notify you by email/WhatsApp. If approved, your refund will be processed within 7–14 working days, depending on your bank/payment method.

7) Exchanges

If you request an exchange, it will only be for the same item/model. Stock availability may affect the processing time.

8) Contact Us